So in my market at least it's a very very rare incident. Just so you know, that 5 minute text is not from the driver. It’s idiots like these that give the company a bad rep, its shitty pay that makes idiots do things like this. Messaging rates may apply. Don't bother with regular customer service, it sucks. I am pretty sure it is another Postmates driver that got fed up with postmates corporate. It's right on the street but they don't know that. If your Postmate doesn’t hear from you right away, they will wait only 5 minutes while continuing to try and contact you. You did all you could. Since its launch in 2011, Postmates has delivered countless items across the country, from groceries and restaurant meals to everyday personal goods. Postmates is a hit or miss, like every customer service job, ppl are a hit or miss. I'm accustomed to drivers coming to my door. Go in the app and try to complain again, or just keep replying to emails. There was a weird pause and then he just handed me my food. thanks... he had 4 1/2 stars so I didn't want to jump right to that conclusion but I guess that's the only answer. Report Issue. Better question: If your UPS package gets lost do you flag a random truck down to ask the driver about it? So wow. The way the app is set up now (compared to before), you have to go through too many steps to mark the ordered as delivered. Something similar happened to me last night. Could be they wanted the food and still be paid the delivery fee. Did he accept it and then see I used the coupon and said "fuck this" or something? https://www.reddit.com/r/postmates/comments/6004eo/postmates_driver_fred_f_in_seattle_just_stole_my/?st=J12VMIZ7&sh=f10fbadf. Tap “Review Order” on the cart page, select a new address, and add the notes. My reviews carry a great deal of influence all throughout San Diego County, and all of California, and more, and you will see and feel the results. As for the courier, he will eventually get deactivated unless his theft exceeds a certain amount under which case he could be facing some charges by his local police. 1. Plus, someone missed out since I am nice big tipper and this was 100 dollar order. To resolve your issue quickly, navigate to your Postmates order history by tapping on your profile photo. I will be SOL and very ticked off if my food doesn't arrive. While I would give the person the benefit of the doubt and I know you did it on accident, it is not possible to do this on accident anymore. Join the Fleet Fleet Support. It will only show our payout/tip. I am using Postmates for the first time tonight. It's appalling but it's the cost of doing business with some immature morons. To place an order through Postmates: Aside from cancelling the service and contesting the charges, what can I do? Not your fault at all. You just have to keep going until you get a PM customer service person who doesn't suck and understands what happened to you. There was a weird pause and then he just handed me my food. Not all couriers are jerks but the world it filled with them so anyone for anything can be one. If your Postmate is unable to locate you, or is having difficulties entering your building, they will send you text message or give you a call. I suspect he was waiting for the clock to run out or something so he could just eat. The same couriers will do the same thing over and over if they think they can get away with it. The other day some chick driver came up and literally dropped the food on my porch without knocking and I opened the door to see where the driver was because it looked she was leaving the complex and I didn't want to miss out. If he did this on purpose FUCK HIM As a courier I wouldn't drive off unless I knock a million times or he doesn't answer to my texts or calls he even requested. Hit up Postmates on Twitter and don't stop blowing up their twitter until they respond. Postmates is the go-to food delivery service in the United States. FLEET. Everyone should have not feel this way but seeing how much the customer pays for delivery fees is the reason why couriers get no tip. What was delivered to me was absolutely not chow mein. How to add delivery instructions in Postmates: Go to Settings > Addresses and tap on an address to add notes. Postmates must be a grind, I have lots of empathy, but I always wait by the door, and I always tip. MERCHANTS. Driver pay has no relation to promo codes or else none of us would ever make any money. It will only show our payout/tip. Can't you go on the app and say the food was never delivered and get a refund that way? Postmates does not. Maybe one of many other possibilities. I always go outside when I see the driver approaching because I don't want them to waste their time or my time looking for my apartment. Just so you know, that 5 minute text is not from the driver. I'd hoped there might be a corporate office to reach out to but I guess not. She had dropped the food right in front of the door the food and drinks went flying EVERYWHERE because it was sitting in front of the door. The latest is they're suggested I add special instructions to deliver to my door, but no refund. He had no idea that the order wouldn't be picked up. They just didn't bother. After you select your initial topic, you’ll be given the option to narrow it down yet again. Download the free Postmates Fleet app for iOS or Android and come online whenever you want to make money. Be patient as sometimes there are goofs at pickups, or with the app. Go on twitter and say you personally saw your courier speed off without even trying to deliver your order. Facebook Twitter Snapchat Instagram. I looked outside about a minute later (since I thought he hit delivered and was coming to my door, so I was waiting) and saw no cars and the app didn't let me call or message him. With the rise of text messaging, carriers started protecting their subscribers from SMS spam. Get the App. The driver just sat in his car not even at my address, called me and seemed to expect me to go down and across a busy street to go get my own food. Most delivery apps keep a record of the delivery after you complete it. Postmates is treating the text like it fulfilled the drivers duty. I'm not a jerky customer, i'm a multiple times a week user on the unlimited plan (was on it since they started offering it) with no problems yet. I went up to the driver and asked if he was from Postmates. New comments cannot be posted and votes cannot be cast, News and discussion about the delivery company Postmates, Press J to jump to the feed. They did send an "outside" text but I didn't see it until I checked to wonder what happened.... that's apparently good enough for postmates to call the order fulfilled and charge me in full. ↓M A I N C H A N N E L: http://www.youtube.com/carriedaytonT W I T T E R: http://www.twitter.com/daytoncarrieI N S T A G … Your email message was not delivered as is to the intended recipients because malware was detected in one or more attachments included with it. Deliver with ease. Was I supposed to wait outside my apartment? If you try to send a message and you see with an alert that says Not Delivered, follow these steps: Check your network connection. I wasn't at my phone, but I went to get my phone right after I saw a car pull up then speed away abruptly. I'm caretaking, so postmates has been a life saver at times. Was I supposed to wait outside my apartment? There is no support line to call so I could not look up where to go. In-app tipping. Like a previous post said, take this up with your bank and tell them you never received your product/food and that you want a refund as well as explain what happened. I know it affected my rating but I was taking roughly 20 or more deliveries a day so after a week the rating drop would have been miniscule. Tipping options for Postmates are baked directly into the app. I'm sure those services have a few jerks as well. Example: someone standing outside of, or near, your building waiting for a different food delivery and driver didn't confirm name, handed food to someone else, list goes on....Just let them know in link above. That and knowing that about 1/20 orders won't be delivered and 1/10 will either be canceled or not accepted at all. I had forgotten that I had already swiped for the pickup as I walked to the counter. Hangouts texting "Message not delivered" 2 Recommended Answers 28 Replies 105 Upvotes. If a customer order is not correct due to postmates and the restaurant errors (Who Dat Wings in New Orleans), both companies still try to blame the customer & refuse to provide some type of refund where no food was purchased or given to the customer. Case in point: my app did not capture 2 deliveries today. "they basically pulled up then sped off like they were drag racing" "They did send an "outside" text but I didn't see it until I checked to wonder what happened....". I am unable to send on google chrome, iphone hangouts app nor on my macbook "chatty" app. I wonder why he'd even bother showing up to my complex then. A few things could have happened. Report him. I usually use doordash and have not had 1 issue out of 125 orders! I will be howling to corporate in the morning. Your message was flagged as Spam by the recipient’s carrier. Last night was my third order for the day and as I saw the driver pull in for the complex, I went outside but did not see any car pulling up. This message was created automatically by mail delivery software. Remember to keep your phone charged and handy! Almost anything can be delivered through Postmates, whether you’re looking for a fresh shirt … The driver just doesn't care anymore and did whatever he can before he gets deactivated. Delayed Receiving Text Messages on Straight Talk. Contact Postmates, they will refund you your money. Detailed instructions in your address notes will make the delivery faster So I swiped again the moment I got into my car and was screwed. No. As I just got my entire kitchen installed, still don't have any food in place. It was definitely not resolved. How to use Postmates. Eventually, the courier will get deactivated and or hopefully reported to the police for fraud. If you’ve never tried Postmates Unlimited before, you can try a free trial for seven days. Would like to order from PM but if this is the norm... Coming from someone that actually did this to a customer: It very much could have been an accident. If you received a referral code from a friend or family member who already has a Postmates account, you're entitled to get $5 off your next 5 orders—good for 7 days. What Is Postmates? I went up to the driver and asked if he was from Postmates. Nice work. Reasons could be: their phone not having available Wi-Fi or cellular data networks, they have their iPhone off or on Do Not Disturb mode, etc. Similar to how your email provider moves messages they think are suspicious to the Spam folder, your mobile carrier does the same. I've had shit like this happen, and Postmates has NEVER not refunded me. I would still rate as 1 star and contact support for a refund. Just keep trying yo. Our food is sitting there. I am just tired of orderign from same 2 restaurants over and over. Hit them up on Twitter for a full refund and use a better service like Grubhub or Caviar if they're available in your area. If the messages are delayed or not being received, we can check that the messaging app is actually working and running without restrictions. Called the restaurant. Postmates has just lost the business of an entire community of THOUSANDS, at least! Anyway. Postmates does not. Postmates sends that out when they see the driver is at the location. Or he's just a fat shit that was loving the smell of some free fries. This is the first issue I've had this has happened and I expected customer service to do better. Sometimes the phone wants to save bettery life so … Say "GOODBYE". Postmates. Most delivery apps keep a record of the delivery after you complete it. I saw on the app who my driver was and it alerted me when he was close. If you still can’t send the message, tap , then tap Send as Text Message. I always wait with the door open so they can hand me the bags and move on. Driver cannot tell if you used a coupon, the order looks the same to them, and they get paid the same. That said, this is the first time it's ever happened to me in many hundreds of deliveries. Postmates Unlimited costs $9.99 per month — or $99.99 per year. You can use a maximum of $5 per order. Before becoming a courier I constantly looked on YouTube & this subreddit to get a 'feel' for how being a courier is. I don't know what the driver went through that day, maybe it was brutal, but I shouldn't have to pay for it. Yesterday, the app would not scan, or my phone would not scan 4 small deliveries. Also, as mentioned before, do make a fuss about it on twitter and mention @postmates and what happened and they'll DM you to make it right. Just curious if I did something wrong. Postmates is supposed to be door to door with very few exceptions. Needless to say, I saw a lot of comments and videos on youtube where the courier brags about eating someone's food, albeit if they did everything in their power and waited almost 20-30 mins (example) and nothing happened that's fine. I BARELY use Postmates, so I just want my money back on my debit card NOT credited back to my Postmates. All attachments were deleted. It's a house, there's parking, and no gates or obstacles. POSTMATES. The Postmate assigned to your order will also be able to contact the … Postmates does not charge Blitz Pricing on Postmates Unlimited members’ orders. I was SO pissed and we got a full refund plus $2 credit in delivery. I feel like its a game of jenga and the foundation of Postmates is barely hanging on to one brick. This could of happened from many scenarios and is not the norm. I ordered food fairly late to cap off a birthday weekend, used my desktop, and waited by the door. You’ll see the option to choose from topics such as account, order, charges, Postmates services, and report a safety issue. By using our Services or clicking I agree, you agree to our use of cookies. He probably gave up because Postmates doesn't do shit for its couriers. You as the merchant cannot contact the Postmate. Contact your carrier for more information. I saw him on the GPS enter my neighborhood, I got the alert that he'd wait 10 minutes, and then suddenly it said my food was delivered. It wasn't your fault. BUT i make it very clear what building it is and that i have patio furniture. The moment I marked the delivery complete, I could not go back. They said it was resolved. Know where you're going, and when to get there. I believe it's some new thing where some couriers will do this to get paid and also get free food. What a truly dumb way to ruin your life. But, I feel like there are a lot of idiots out there that abuse this system and try to get paid and eat someones food for the hell of it. All I can figure is it was their last delivery of the night, and wanted the food. Wow, a courier did that to another courier? It very much could have been an accident. Two weeks ago, i ordered postmates and w my complex, for some reason the gps gives directions to the complex next to ours. Press question mark to learn the rest of the keyboard shortcuts. I picked up food from a restaurant once and accidentally marked it as delivered the moment I picked it up. The timing of the text d the push notifications doesn't add up either. You did nothing wrong, simply let Postmates know what happened here: https://twitter.com/Postmates_Help And no, the courier CANNOT see if you used a promo. The idea is that these things will be delivered to the client’s door in less than an hour. They never came and put in the app that my food was delivered. I felt terrible because there was nothing I could do. Sell on Postmates Developers API Docs Merchant Support Restaurants Near Me. I thought it was weird until I saw a car parked in one of the spots and the driver just sitting there. Just sitting there and waiting. Just know that you roll with the flow and every day is a learning experience. Use the email page to send a message to Postmates, just make sure you select the appropriate topic for your issue first. Postmates won't respond to my calls or emails. When your Postmate arrives, the app will send you a push notification and SMS text message. I'm excited to get my food. I picked up food from a restaurant once and accidentally marked it as delivered the moment I picked it up. The drivers photo is them making a funny face, sticking their tongue out, but from the name, I think they've delivered to my door before on Ubereats. Don't give garbage like him credit. However, if you have an issue with a live delivery, please reach out to our support team.. Once assigned, the Postmate can always contact the pickup location via a masked number with any questions or if he or she is unable to find the pick up location. Also wanted to add that if Postmates doesn't refund you, contact your bank and have the charge reversed. Tap the … A paid membership service that gives you access to unlimited free deliveries over a specific amount that varies by location. I always smile and say thank you when I perform a delivery. BTW, this is not a formal "review", merely a frustrated tirade: FU PM! Tap , then tap Try Again. The customer's phone and address dissappear. Makes pizza seem a little more attractive. I saw that PM had some sort of deal for free delivery going on so I used that code and ordered some fast food. Most couriers get treated like shit and maybe the courier you were assigned with just got fed up. The driver never got out of the car or tried to deliver, they basically pulled up then sped off like they were drag racing. Reaching the Customer Service Line Have your account information ready before you call. THat driver is a scumbag who ate your food. After 5 minutes, your Postmate will move on to make their next delivery and you will be unable to contact them. So on top of it, I got charged in full and they over charged on the fees. They deliver groceries, office supplies, and other things in addition to food, making them a staple in every millenial’s arsenal of apps. When I texted the driver back they didn't reply. This feels really violating and liked someone stole from me, and I can't really afford to just shrug it off. Load Error To ensure Postmates are compensated for their time spent on a delivery, do note the following fee structure for canceling a delivery: cancel order with no courier assigned: no charge; cancel order with a courier assigned but pickup not yet complete: $5 fee; cancel order with a courier assigned and pickup is complete: full delivery fee About Careers Blog Press Unlimited Gift Cards Pickup Customer Support. Earn more with weekly guarantees and keep 100% of … Postmates Unlimited costs $9.99 a month, or you can save money by paying $99.99 annually. Postmates … If your house is an easy stop, I don't see why the driver didn't make an attempt to deliver. Dude. What does this have ANYTHING to do with anything? Timeliness is essential. Cookies help us deliver our Services. FOLLOW US. I thought you could, but they're sending "sorry we missed you" automotive with the bill. New comments cannot be posted and votes cannot be cast, News and discussion about the delivery company Postmates, Press J to jump to the feed. report that fool for eating your fast food. Same shit happened to me. So tell me why my shit said delivered but no food on my patio? Talked to manager. Customer typically respond well when you smile and greet them when they open their door.